Terms of Service

You must be at least 13 years old to create an account. If you are under 18, you may only use XploreScene with the consent of a parent or legal guardian. Some experiences listed on the Service (for example, venues that serve alcohol) may have their own age requirements set by the business or venue, which you are responsible for meeting independently of your XploreScene account.

Business accounts are subject to additional terms in Section 6 below.

XploreScene helps you discover local experiences, coordinate plans with friends, and get AI-assisted recommendations. Some experiences shown in the app are listed directly by business owners; others are pulled from third-party sources (currently Eventbrite, Ticketmaster, and Viator) to broaden what you can discover. XploreScene does not itself organize, operate, or guarantee any experience — see Section 5.

You're responsible for the accuracy of the information you provide and for keeping your account credentials secure. You're responsible for activity that happens under your account.

If you create a business listing, you retain ownership of the photos, videos, and descriptions you upload. By uploading them, you grant XploreScene a non-exclusive, royalty-free, worldwide license to host, display, and distribute that content within the Service (including on the feed, map, and group plan features) for the purpose of operating and promoting XploreScene. You confirm you have the rights to upload what you upload, and that it doesn't infringe anyone else's rights.

You agree not to use the Service to:

• Post content that is illegal, fraudulent, harassing, or infringes someone else’s rights
• Impersonate another person or business, or misrepresent a listing
• Scrape, reverse-engineer, or interfere with the Service or its infrastructure
• Use the Vibes AI assistant to generate content that violates these Terms
• Attempt to circumvent booking, payment, or fee systems

Group Plans, friend connections, and direct/group messages let you coordinate with other users. Content you share in a plan or message is visible to the other members of that plan or conversation, and is stored on our servers to enable that functionality (see our Privacy Policy). Be respectful — harassment or abuse of other users can result in suspension or termination of your account.

When you book a paid experience listed directly by a business on XploreScene, XploreScene facilitates the transaction — collecting payment via Stripe on the business's behalf — but the contract for the experience itself is between you and that business, not XploreScene. XploreScene does not store your full payment card details. The business owner sets their own pricing, capacity, and refund policy for each listing (shown at checkout) — refunds, cancellations, and no-shows for that booking are governed by the business's stated policy, not by XploreScene.

Experiences sourced from Eventbrite, Ticketmaster, or Viator are booked through those platforms directly; XploreScene is not a party to that transaction and is not responsible for it.

XploreScene is a discovery and coordination platform, not the operator, organizer, or supplier of any experience. Businesses listing experiences are independent third parties, not agents or employees of XploreScene. We don't vet, endorse, or guarantee the conduct, safety, legality, or quality of any experience, venue, or business listed on the Service, and we're not responsible for injury, loss, or damage arising from your participation in one. You participate in any experience at your own risk.

If you provide a phone number and check the consent box when booking an experience or requesting a table, XploreScene will send you text messages about that booking or request — for example, confirmations, status updates, a reminder before your reservation, and check-in/table-ready alerts. These messages come from XploreScene's own number, not directly from the business, even though they're about that business's listing.

SMS consent is never a condition of purchase — you can book an experience or request a table without opting in, you'll just receive updates by email and in-app notification instead. Message frequency varies by your booking activity. Message and data rates may apply. Reply STOP at any time to opt out of future messages, or HELP for help. Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for how your phone number is stored and shared with our messaging provider to deliver these texts.

If you list experiences as a business owner, you represent that you have the legal right and any required licenses or permits to offer what you list, and that your listings are accurate. You're responsible for honoring bookings made through your listings, and for connecting a valid Stripe account to receive payment. XploreScene charges a platform fee on paid bookings, deducted automatically through Stripe Connect; the current fee is disclosed in your business settings. This platform fee is non-refundable: if a booking is cancelled and the customer is refunded, your own payout for that booking is reduced accordingly, but XploreScene's platform fee is retained regardless of the refund amount.

Where XploreScene is legally required to calculate and collect sales tax on a booking (as a marketplace facilitator under applicable state law), you're responsible for selecting the tax category that accurately describes your listing from the options we provide. If an inaccurate selection results in tax being under-collected on a booking, XploreScene may recover that shortfall from your current or future payouts.

You may also purchase optional promotional features — Boosted Nudges and Sponsored Proximity Alerts — to increase a listing's visibility, billed directly through Stripe at the price shown at the time of purchase. If you list a restaurant on Eats, approved table requests are subject to a commission fee — currently free for your first 30 days, then $1 per guest — charged automatically to the payment method on file, as disclosed in your business settings.

Business subscription plans. A paid, auto-renewing monthly subscription (currently Scenic, Magnetic, or Iconic — pricing and included features shown at signup and in your business settings) is required to create or claim a listing. It's billed through Stripe to the payment method on file and renews automatically each period until you freeze it. Freezing a plan stops future renewal, but your plan stays active through the period you already paid for — we don't refund the unused remainder. Switching tiers is prorated automatically through Stripe. Each plan includes your first location at no extra charge, and you can list unlimited experiences under it at no additional cost. Every additional location after that is billed a flat $99/month add-on (currently), shown before you're charged and reflected in your Billing History. Subscription payments are non-refundable except as required by law.

Some business accounts become eligible for a free trial period on a subscription plan — for example, through a promotional invitation — during which your account is active but you aren't charged. Standard billing to the payment method on file begins automatically when the trial ends unless you cancel before then. Each business account may redeem only one such trial invitation.

Table Request Widget billing. If you embed the Table Request Widget on your own website, you choose either per-guest billing (currently $0.25 per guest in the requesting party — for example, a table request for 4 guests bills $1.00) or flat monthly billing (currently $49/month), included at no extra charge on Magnetic and Iconic plans. Widget charges are swept monthly, combined with any Eats Commission owed for that period, to the payment method on file — your Billing History shows an itemized breakdown. Cancelling a chosen billing mode may still incur a final prorated or per-guest closeout charge for usage already accrued that period.

Separately from the marketplace-facilitator tax described above (which applies to your customers' bookings), XploreScene may be required to calculate and collect sales tax on the subscription, widget, and/or commission fees we charge you, based on your business's location and applicable tax law. Where it applies, this is shown as its own line item in your Billing History.

If you claim a restaurant listing sourced from Google Places, you represent that you are authorized to manage that business. Claims are subject to manual review and may be approved or rejected at our discretion.

The Vibes assistant uses a third-party AI model to interpret your messages and suggest experiences or help build group plans. Responses are generated automatically and may occasionally be inaccurate or unavailable — don't rely on Vibes as your only source for time-sensitive or safety-critical information (e.g., whether a venue is currently open).

If a Vibes response seems inaccurate, offensive, or unsafe, you can report it directly from the conversation. We review reports to improve Vibes and help keep responses appropriate.

Vibes Pro subscription. Full access to Vibes (chat and voice responses) requires a Vibes Pro subscription, available as an auto-renewing monthly purchase through the App Store or Google Play, depending on your device. The price is shown at the time of purchase and charged to your App Store or Google Play account. Vibes Pro does not include a free trial.

Your subscription automatically renews each billing period until you cancel. You can manage or cancel your subscription anytime through your device's App Store or Google Play account settings — XploreScene cannot cancel it for you. Cancelling stops future renewals but doesn't refund the current billing period. Refunds are handled by Apple or Google according to their own policies, not by XploreScene.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, misuse the Service, or for any other reason at our discretion, with notice where practical.

The Service is provided “as is” without warranties of any kind, express or implied. To the fullest extent permitted by law, XploreScene disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement, and is not liable for indirect, incidental, special, or consequential damages arising from your use of the Service or any experience booked through it — including damages arising from the acts, omissions, or negligence of any business, venue, or third-party platform.

If XploreScene is found liable for any claim arising from your use of the Service, our total liability is limited to the greater of (a) the amount you paid to XploreScene (not to third-party businesses or platforms) in the 12 months before the claim arose, or (b) $100. This limitation doesn't apply where prohibited by law.

You agree to defend and indemnify XploreScene against any claims, losses, or expenses (including reasonable legal fees) arising from: your breach of these Terms; your violation of any law or third party's rights; content you post or upload; or your participation in any experience booked through the Service.

We may update these Terms from time to time. If we make material changes, we'll notify you in the app or by email before they take effect. Continuing to use XploreScene after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.

Questions about these Terms? Contact us at legal@xplorescene.com.