Privacy Policy

Account information. When you sign up, we (through our authentication provider, Clerk) collect your name, email address, and profile photo if you sign in with a provider like Google.

Location. With your permission, we collect your device's GPS location to show you nearby experiences on the feed and Explore map, and to power the “you're near this event” notification. You can disable location access in your device settings at any time — some features (like nearby search) won't work without it.

Content you create. Business listings (including photos and video), messages you send in Group Plans or direct messages, reactions, and swipes.

Content you report. If you flag a Vibes response as inaccurate, offensive, or unsafe, we store the flagged message, your account, the reason you selected, and any additional details you provide, so we can review it.

Voice input. If you use Vibes' voice feature, your spoken audio is processed to convert it to text and, for voice replies, text is converted to spoken audio by a third-party service.

Vibes Pro subscription. If you subscribe to Vibes Pro, our subscription management provider, RevenueCat, and the App Store or Google Play (depending on your device) process your purchase and share your subscription status (active, cancelled, expired) with us so we can grant access. We don't receive your full payment details — those are handled entirely by Apple or Google.

Payment information. Handled directly by Stripe when you book a paid experience, purchase a Boosted Nudge or Sponsored Proximity Alert, subscribe to a business plan, or connect a business account for bookings, widget, and commission billing. We receive confirmation that a payment succeeded, not your full card number.

Table Request Widget submissions. If you submit a table request through a Widget embedded on a business's own website, we collect the name, contact info, and party details you enter to fulfill that request and pass it to the restaurant — even if you don't have (and aren't required to create) an XploreScene account.

Restaurant claims. If you claim a restaurant listing sourced from Google Places, we compare your account's email domain against the restaurant's website domain to help verify ownership, and store any description, photo, menu, or optional proof-of-ownership document you submit.

Phone number and SMS consent. If you provide a phone number and check the consent box when booking an experience or requesting a table, we store that number and your consent status so we can send you text message updates about that booking or request. If you later reply STOP to one of those messages, we record that too, so we don't text that number again.

Usage and device information. Pages you visit, features you use, device type, push notification tokens, and similar technical data.

Menu views. When you tap View Menu or Allergy Menu on a restaurant, we record that click (and your account, if you're signed in) so the restaurant can see how much interest its menu gets.

• To operate the feed, Explore map, Group Plans, and Vibes AI assistant
• To process bookings and payments through Stripe
• To send you notifications you’ve opted into (plan updates, nearby events, messages, and text message updates about your bookings and table requests)
• To connect you with friends and other plan members you choose to interact with
• To personalize what experiences and restaurants we show you and suggest through Vibes, based on your own bookings, reactions, saves, and swipes
• To give business owners analytics and reporting about bookings, table requests, and other activity on their own listings
• To improve and secure the Service, and prevent fraud or abuse

We share information with service providers who help us run XploreScene, only as needed for them to perform their function:

• Clerk — authentication and account management
• Stripe — payment processing for bookings, promotional purchases, business subscriptions, and payouts, including sales tax calculation on these charges where applicable
• Anthropic — processes your Vibes conversation to generate AI responses
• A third-party voice service — powers Vibes’ spoken responses
• RevenueCat — manages your Vibes Pro subscription status and validates purchases
• Apple App Store / Google Play — process your Vibes Pro subscription payment directly, if you subscribe; governed by their own privacy policies
• Mux and Cloudflare — video and image hosting for listing media
• Google Maps — location display, address autocomplete, and geocoding
• Google Calendar / Microsoft Outlook — only if you choose to connect your calendar
• Telnyx — delivers the text message updates you’ve opted into for your bookings and table requests; your phone number is shared with them solely to send these messages
• Google Ads and Meta (Facebook) Pixel — if a restaurant has connected their own Google Ads or Meta Pixel account to their Table Request Widget, submitting a request through that specific widget also sends standard ad-conversion data (such as your IP address and that a request was submitted) to that restaurant’s own ad account, the same way any website using those tools would
• Our hosting and database providers — infrastructure that stores app data

Eventbrite, Ticketmaster, Viator, and Google Places are sources of listing content we display to you — we don't send your personal information to them unless you click through to book on their site, at which point their own privacy policy applies.

Your mobile phone number and SMS consent information are never shared with third parties or affiliates for their own marketing or promotional purposes.

We don't sell your personal information.

Your profile info and activity within a Group Plan or direct message is visible to the other members of that plan or conversation. Reactions and “I'm Going” counts are aggregated and shown as numbers, not tied to your identity, on the feed.

If you book an experience, request a table, or submit a request through a business's Table Request Widget, the business owner can see the booking details you provided — name, contact info, party size, and any dietary, seating, or occasion preferences you selected — through their own management tools. If you book with the same business more than once, they may also see a combined customer record, including your visit history, no-show history, and any notes or tags they've added about you, through XploreScene's Customer Management System.

Business owners on a Magnetic or Iconic plan can download this customer information — names, contact details, visit history, tags, and notes — as a CSV or PDF file for their own records. Business owners on an Iconic plan can also see aggregated analytics about their own listings (booking and table request trends, revenue, wait times, and how often guests select certain dietary or other preference tags) that summarize activity across their customers rather than singling out any one person.

• You can access, correct, or delete your account information from your profile settings
• You can control location and push notification permissions from your device settings
• You can disconnect Google Calendar or Microsoft Outlook at any time from Settings
• You can opt out of text message updates at any time by replying STOP to any message you receive, or by leaving the SMS consent box unchecked when booking
• You can manage or cancel a Vibes Pro subscription anytime through your device’s App Store or Google Play account settings
• You can request deletion of your account and associated data by contacting us

We retain your information for as long as your account is active, or as needed to provide the Service, comply with legal obligations, and resolve disputes. We use industry-standard measures to protect your data, but no system is completely secure.

XploreScene is not intended for children under 13, and we don't knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we'll remove it.

XploreScene is operated in the United States. If you use the Service from outside the U.S., your information will be transferred to and processed in the U.S.

We may update this Privacy Policy from time to time. We'll notify you of material changes in the app or by email before they take effect.

Questions about this policy, or want to exercise a privacy right? Contact us at privacy@xplorescene.com.